Please determine which version of Connected® Backup for PC
you are currently running. The version can be found by opening up the software and selecting help > about. If you have a 7.x version click here to be taken to a different set of FAQ's. If you have a 8.x version or prior please continue on this page.

Manage Your Account
Need to restore files or add addition folders to backup? Use our online Account Manager tool. Click here to login.

Online User’s Guide

This simple guide provides you an overview with everything you need to know about your backup service.

• Where to find account information
• About my backup
• Selecting Files in Backup View
• About Backup Data Retention
• Retrieve view options
• Retrieving data via the Internet - MyRoam
• Order CD/DVD copies of my backups
• How to use "Find" to locate backed up files
• Recover an existing account
• Software version upgrades

Frequently Asked Questions
Learn more about Connected Backup for PC from our frequently asked questions.

System Requirements
Find out what computers and operating systems we support.

Submit a Billing Question
Questions about your bill? Click here to contact our billing department.

Contact Support
Need technical assistance? Contact our support department.