Account Information
How can I tell what version I have
You can identify your version by opening the Connected Backup PC and Mac software and then clicking on Help | About Connected Backup.
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Where do I find my account information
Your Account Number appears in the Connected Backup for PC and Mac Agent under Help | About Connected Backup.
Your Password: You can log on to the Account Management Web site to change your password or edit your profile information.
If you do not have the Connected Backup for PC and Mac software on your computer, you will have to ask the Connected Backup for PC and Mac Small Business Service administrator at your organization to access this information for you.
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Are account numbers unique to each computer?
Each computer using Connected Backup for PC and Mac has a unique account number. The account number is assigned when you connect to the Data Center for the first time after signing up for a plan. It is associated with the computer where the software is installed and the backups will take place. If you have multiple computers, you will have multiple accounts. If you have several accounts, they may all be charged to the same credit card.
By having a unique account number for your computer, data that you back up from that computer will be recoverable even if the account is moved to a new computer.
If you have an account but do not have the Connected Backup for PC and Mac software on the computer for which the account was opened, you will have to ask the Connected Backup for PC and Mac Small Business Service administrator at your organization to access this information for you.
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How is data retrieval safeguarded?
When you register for an account, you create a password for it. A password must contain a minimum of 6 characters. It can be changed whenever you wish. A password is required.
You can use the Account Management Web site to change your password. In the Connected Backup for PC and Mac Agent, select Manage Your Account Online to go to the Account Management Web site. After logging in, select Edit Profile and click Change Password. Follow the online instructions to change your password.
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How do I request my account information?
If you have forgotten your Account Number and do not have access to your account, you will have to ask the Connected Backup for PC and Mac Small Business Service administrator at your organization to access this information for you.
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IMPORTANT: If your question is not answered in the FAQs, please complete a Support Request .
