Billing
How and when do I pay the subscription fee?
We accept payment by credit card only. The billing information is requested upon the request for the service.
If you select the monthly billing option, you will be billed monthly on the anniversary of your start date. So, if you chose to start the service on the 15th of the month, that's when you will be billed each month.
NOTE: A minimum monthly charge of $89.75 for five (5) seats will be incurred for every small-business customer, even if actual seats deployed for that month are fewer than five (5).
If you select the annual billing option, you will be billed annually, starting when you register for the service.
All new accounts will be charged a non-refundable, $50.00 (U.S.) set-up and origination fee*. If you selected the monthly billing option, service charges will be incurred monthly, in arrears, to a single credit card, based on actual number of individual accounts deployed as of the billing date.
For all billing plans, an email will be forwarded at the time the credit card is charged, providing detail on the charges. In addition, customers may obtain more detailed information via Support Center.
*Set-up and origination fee will not be deducted from subsequent bills.
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What if I need a receipt?
Your credit card statement is your receipt of charges. It will contain a transaction for each charge from Iron Mountain. Iron Mountain charges the card according to the billing information provided when signing up.
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When is the last charge made on a cancelled account?
Charges cease immediately upon cancellation of an account. You will not receive any charges after your account has been cancelled.
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How do I update billing information?
To update your Small Business Service community billing information login into the Account Management web site. Click here to update your information.
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How to I get my billing questions answered?
Complete a Billing Inquiry.
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IMPORTANT: If your question is not answered in the FAQs, please complete a Support Request .
