Account/Community Options
How do I uninstall the Connected Backup for PC and Mac software?
Confirm that the Connected Backup for PC and Mac software is closed.
For Windows, select Start | Settings | Control Panel | Add/Remove Programs | Connected Backup Agent | Remove
Your version of Windows may vary slightly, but you should be able to approximate these instructions.
For Mac, select Applications | Iron Mountain | Connected Backup. Then double click on Uninstall Connected Backup application. Then click the Uninstall button.
Note: If you attempt to remove the software by deleting it (Recycle Bin/Garbage), the software will not be completely uninstalled. However, after you uninstall it according to the directions above, some files or folders may remain. It is all right to delete those; they are no longer needed.
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How do I reinstall the Connected Backup for PC and Mac software?
Log on to the Account Management Web site and select Reinstall Agent. Follow the online instructions to download and install the software.
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How do I move/restore/reinstall an account to a new computer or hard disk?
What you will need: Email address and password that you used when you registered the account.
Log on to the Account Management Web site, select Reinstall Agent, and download the reinstall executable of the Connected Backup for PC and Mac software.
Save the download to your hard disk and remember where you save it.
When you are ready to restore your account, run the downloaded program by double-clicking on it.
Each account is associated with a specific account number and computer name. If you install the software on a computer that has a name that is different from the computer where you originally installed the software, the Agent prompts you to move the account when you attempt your first backup from that computer.
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How do I cancel my Connected Backup for PC and Mac account?
To cancel a data protection account in your Small Business subscription service community:
Look up the account in Support Center.
Select the radio button Cancelled (or select Change Status from the Tools menu). (Optional) Choose a status message from the drop-down menu. This message will be displayed to the user of the account if he or she tries to use the account after it has been cancelled.
In the text box, enter a justification (reason) for canceling the account. Click the Change Status Now button.
For more information, see Support Center Administration Help.
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How do I cancel my Small Business subscription service community?
To cancel your Small Business Service Community, which would cancel all your current accounts within your community, please go to the Small Business Community Cancellation Form. Please have your customer number and credit card number used to bill the community available.
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If you need to assign additional licenses for end users or remove licenses, log on to Support Center.
Select the subcommunity for which you want to allocate (or remove) licenses. Verify that you have available licenses to allocate by checking the value in the Unused column in the Account Summary section of the . If no licenses are available, contact the Connected Backup for PC and Mac administrator in your organization.
Complete the following steps:
Click Allocate Licenses to open the Allocate Licenses page. The Allocate Licenses page displays the summary information about the number of licenses available for allocation and an interface for allocating a specific number of licenses.
In the Allocated row for the appropriate account type, select the option that you want to use for the selected subcommunity:
If you select Inherited, the selected community inherits its licenses from its parent community.
If you select Explicit value, enter the number of licenses that you want to allocate to the selected community. The number you enter cannot exceed the number of licenses available for allocation from the parent community. For example, if the number of unused licenses available from the parent community is 200, you can allocate from 0 to 200 of these licenses to a subcommunity.
Note: You cannot enter a value in the Explicit value box that is less than the number of licenses currently in use for a community.
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To switch plans, log on to the Account Management Web site and select Change Plan. Select the annual billing option.
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To take advantage of the new limits, you need to change your plan. Log on to the Account Management Web site and select Change Plan.
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IMPORTANT: If your question is not answered in the FAQs, please complete a Support Request .
