Account/Community Options
How do I uninstall the Connected Backup/PC software?
Confirm that the Connected Backup/PC software is closed. Then select Start | Settings | Control Panel | Add/Remove Programs | Connected (remove only) | Add/Remove | OK | OK.
Your version of Windows may vary slightly, but you should be able to approximate these instructions.
Note: If you attempt to remove the software by deleting it (Recycle Bin), the software will not be completely uninstalled. However, after you uninstall it according to the directions above, some files or folders may remain. It is all right to delete those; they are no longer needed.
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How do I reinstall the Connected Backup/PC software?
Get the Connected Backup/PC software for reinstalling: click here to download.
Note: Be sure to check the box on the registration screen to indicate that you already have an account. This will prevent the accidental opening of a new account. The software will then guide you through the recovery process. (You will need your Account Number.)
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How do I move/restore/reinstall an account to a new PC or hard disk?
What you will need: Account Number, Encryption Key, Password (if there is one), and the current release of the backup software. See Account Information.
Download the reinstall executable of the Connected Backup/PC software.
Save the download to your hard disk and remember where you save it.
When you are ready to restore your account, run the downloaded program by double-clicking on it.
When you run the software, be sure to check the box on the registration screen to indicate that you already have an account. This will prevent accidental opening of a new account. The software will then guide you through the recovery process.
Follow the on-screen prompts to enter your account number, then your encryption key.
When prompted for a password, unless you specifically remember placing a password on your account, leave it blank.
When you click Finish, the software will connect to a data center and download several files that contain information about your account. That completes the account recovery process.
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How do I cancel my Connected Backup/PC account?
To cancel a data protection account in your Small Business subscription service community:
Look up the account in Support Center.
Select the radio button Cancelled (or select Change Status from the Tools menu). (Optional) Choose a status message from the drop-down menu. This message will be displayed to the user of the account if he or she tries to use the account after it has been cancelled.
In the text box, enter a justification (reason) for canceling the account. Click the Change Status Now button.
For more information, see Support Center Administration Help.
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How do I cancel my Small Business subscription service community?
To cancel your Small Business Service Community, which would cancel all your current accounts within your community, please go to the Small Business Community Cancellation Form. Please have your customer number and credit card number used to bill the community available.
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IMPORTANT: If your question is not answered in the FAQs, please complete a Support Request .
