Please select the question you wish to read.
What is the Free trial offer?
The trial period for the individual 1-4 PC plans (excluding small business 5-100) begins the day you register for the backup service. It continues for 30 days, up to the maximum storage limit of the backup plan you select. If you exceed your storage limit, you have the option to deselect files and continue your trial within limit, or you may upgrade your backup plan to one with a higher storage limit. To upgrade, please login to the Account Management Website.
The free trial is for 30 days for all backup plans. Credit card information is requested at the time you register for the free trial. The credit card is not billed until the free trial period is over.
Back to Top
How many accounts per PC?
A backup account is specific to the PC it is run on; therefore, an account may not be shared across PCs. If you have more than one PC with data that you wish to backup then you must register for the backup service for each PC.
Back to Top
What is the Backup Account Management Website?
The Backup Account Management Website is a self-service Web site that allows you to download the Connected Backup for PC software and manage your account. You can change your backup plan, edit your profile information, reinstall the Connected Backup for PC software, retrieve files, order media, or cancel your account. You can also access Support links from this Web site.
You can access the Backup Account Management Website from the Connected Backup for PC Agent. Select Manage Account Online from the Tools menu in the Connected Backup for PC Agent software.
To log in to the Web site, use your email address and the password you selected when you registered for your account. If you do not remember your password, click the Forgot Password link.
Back to Top
Where to get the backup software?
You download the software installation program after selecting and registering for a backup plan on the Backup Account Management Website. You must then install the software to back up your PC. View the backup plan options for details about each plan.
If you need to recover an existing account, please log in to the Backup Account Management Website.
Back to Top
How to register and activate a new account?
When you complete the registration process, you will be presented with an account number and registration code, and you will be given the option to print this information. We urge you to do so as you will need the registration code to activate your account on your PC.
Once you download the software installation program, you must install the software. You will need the reservation code to complete the install process. The reservation code is for one time use only and will not work if you run the installation program on another PC. Each PC requires its own backup account, and therefore its own account number and reservation code.
Back to Top
About my subscription service fee
Credit card information is requested when you register for the service but your credit card is not billed until the free trial period is over. Following the free trial period, your credit card is billed monthly or annually, on the anniversary day of your registration date. VISA, Master Card and American Express are accepted. To update your credit card information, please login to the AccountManagement Website and click Update Profile.
Your credit card is billed even if you do not install the software; you must install the software to be able to backup your files.
Back to Top
Do I get a receipt of subscription service charge?
An email confirming the charge is sent to your email address on file. To verify or update your email address, log in to the Backup Account Management Website and click Edit Profile.
Back to Top
How do I change my back up plan?
To upgrade your back up plan, log in to the Backup Account Management Website and click Change Plan. Viable back up plan choices will be displayed in the right pane. Simply select the back up plan that suits your needs and confirm your selection.
You can access the Backup Account Management Website from the Connected Backup for PC Agent. Select Manage Account Online from the Tools menu in the Connected Backup for PC Agent software.
Back to Top
How does automatic backup work?
Automatic backup of your files occurs after you install the software and set up a backup schedule. To set up the backup schedule, open the Connected Backup for PC Agent and select Backup Schedule from the Tools menu. When setting up your backup schedule, be sure to select days and times when your PC will be turned on (and not in a sleep or hibernation state) and has an Internet connection.
Back to Top
How do I find the version of my software?
Open the Connected Backup for PC Agent software and select Help > About.
The version number is displayed at the top of the About window.
Back to Top
How do I know what files are being backed up?
The Agent has default rules that it uses to automatically select files to back up. It is your responsibility to verify that the files that matter most to you are included in the set of files selected for backup.
To verify which files are backed up, select the Backup Set tab in the Connected Backup for PC Agent. This view lists a mirror image of the file structure on your computer. You can browse the files and folders to see whether a folder or file is selected for backup. A green check in the box next to a folder or file indicates that the Connected Backup for PC software will back up the file. If the box next to a file or folder is empty, the file or folder is not backed up.
You can also create rules to back up all files with a specific extension by selected Advanced Rules from the Tools menu in the Agent.
You should periodically check selections in the Backup Set tab to ensure that new files that you create are also being backed up.
Back to Top
How do I know if the backups are working correctly?
You can verify the status of any completed backup by viewing the History tab in the Connected Backup for PC Agent. The History tab lists an entry for each backup that occurred and whether it completed successfully, completedwith errors or failed. If you notice that your backups are not completing successfully, contact Iron Mountain Support.
Back to Top
Can I reinstall the software if something happens to my PC?
Yes! If for any reason you need to reinstall your Connected Backup for PC – maybe you purchased a new computer or replaced your hard drive, you can easily download and reinstall the software. Log in to the Backup Account Management Website and select Reinstall Account. The Web page provides instructions that step you through the reinstallation process.
Remember, you must reinstall the software and select a backup scheduled to ensure that your important files are backed up.
Back to Top
