Heal Functionality
What is PC Healing?
The Heal feature is a powerful capability designed to repair damaged configurations quickly and easily, by rolling back your system to the "last known good" configuration, without laboring to diagnose the specific cause of the failure.
Examples of problems readily solved by Heal include:
A new application was installed on a PC, causing other applications not to work correctly. Perhaps the cause is over-writing of a necessary DLL or device driver, an incorrect registry setting, or a virus. The Heal feature can be used to restore the PC to a correct operating state prior to installation of the defective application.
A user has made modifications to the system by incorrectly configuring the mail, printing, or file sharing options. The Heal feature can be used to restore the configuration to its correct state prior to the user's changes.
The hard disk on the computer has failed and is replaced by a new one. The new hard disk has Windows installed, but all the applications, data files, preferences, and configuration choices need to be restored. The Heal feature can restore the new disk to have identical contents to the old one.
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How does Heal work?
The Heal feature works by comparing the current incorrect system state against an earlier correct state, saved at the time of a previous backup. Depending on the options selected, it can restore all files and folders to their prior state, including operating system files, applications, DLLs, .ini files, device drivers, templates, and data files. It can also restore the Windows registry to its previous state. In most cases, this is a quick procedure because it is not necessary to bring every disk file onto the system; only the files that have changed need to be reinstalled. The Heal process performs the analysis to determine which files are wrong, and makes only the changes needed to restore the PC to a previously backed-up state.
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How do I Heal my PC back to a working configuration?
Open the Connected Backup/PC agent, click the Heal tab, start the Heal Wizard, and select a date that has a green light in front of it. Please see the DataProtector online help for more details by clicking on Help | Contents and Index.
IMPORTANT: If your question is not answered in the FAQs, please complete a Support Request.
