These FAQs relate to the Small Business Offerings - if you are a Home Office or Small Office User click here for your FAQs.
Installation and Setup
Where do I get the Connected Backup/PC software for small businesses?
Download your Small Business subscription service Connected Backup/PC software from the Plans page.
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How do I register a new account?
You will be given registration login codes by the Iron Mountain Small Business subscription service administrator at your organization so that you may register accounts. These codes enable you to log in to the Iron Mountain Data Center. You must use the registration login codes when prompted by the Connected Backup/PC agent during registration. Please keep your registration login codes in a safe place. If you change the registration login, you will be denied access.
When you connect to the Iron Mountain Data Center for the first time, you will be assigned an account number that identifies the computer that you will be backing up. This is a unique account number and can only be used for the computer on which the software is installed and for which backups will be made. You will also be given the option of printing your account information. We urge you to print the information. It contains details of your account that will be needed later on.
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How many accounts can a PC/computer have?
Each computer requires its own account number, so the answer is one. If you have more than one PC with data you want to protect using this service, you must install the Connected Backup/PC software on each PC (each with its own account number).
Unique account numbers enable the storage of vast amounts of data from computers around the world to be stored without losing track of it. The account number identifies which files belong to which computer.
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How are version upgrades handled?
From time to time, Connected makes changes to the Connected Backup/PC software that will improve performance or add new features. When the new version has been thoroughly tested, it is released to our customers. Your version is then upgraded the next time you back up. There is no action required on your part and you will always have the latest version.
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Can individual accounts be moved into my Small Business community?
Some customers may have started an individual account and now would like to move the account to their Small Business Service community. Because the Small Business Service accounts have a different configuration, it is not possible to move the individual account to the Small Business subscription service community.
You can either:
Keep that individual account active and leave it as an individual account.
Uninstall the individual account and replace it with a Small Business Service account. Uninstalling your Connected Backup/PC software.
If you choose to uninstall the individual account and replace it with a Small Business Service account, do not forget to Cancel your individual Connected Backup/PC account.
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IMPORTANT: If your question is not answered in the FAQs, please complete a Support Request .
