These FAQs relate to the Small Business Offerings - if you are a Home Office or Small Office User click here for your FAQs.
Installation and Setup
Where do I get the Connected® Backup for PC and Mac software for small businesses?
Each of your end users must use the Account Management web site to register their account and download the software. Your Welcome letter contains the web address for the Account Management web site. Send this web address to your end users.
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How do I register a new account?
The first time end users use the Account Management Web site, they are prompted to enter information in a Registration form. After they complete the form, the Account Management Web site provides instructions for downloading and installing the software.
After installing the software, end users should start the first backup. During the first backup, the Connected Backup for PC and Mac servers assign an account number to the account. You can view your account information in the Connected Backup for PC and Mac Agent by opening the Agent and selecting Help > About Connected Backup Agent.
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How many accounts can a computer have?
Each computer requires its own account number, so the answer is one. If you have more than one computer with data you want to protect using this service, you must install the Connected Backup for PC and Mac software on each computer (each with its own account number).
Unique account numbers enable the storage of vast amounts of data from computers around the world to be stored without losing track of it. The account number identifies which files belong to which computer.
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How are version upgrades handled?
From time to time, Iron Mountain makes changes to the Connected Backup for PC and Mac software that will improve performance or add new features. When the new version has been thoroughly tested, it is released to our customers. Your version is then upgraded the next time you back up. There is no action required on your part and you will always have the latest version.
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Can individual accounts be moved into my Small Business community?
Some customers may have started an individual account and now would like to move the account to their Small Business Service community. Because the Small Business Service accounts have a different configuration, it is not possible to move the individual account to the Small Business subscription service community.
You can either:
Keep that individual account active and leave it as an individual account.
Uninstall the individual account and replace it with a Small Business Service account.
If you choose to uninstall the individual account and replace it with a Small Business Service account, do not forget to Cancel your individual Connected Backup for PC and Mac account.
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IMPORTANT: If your question is not answered in the FAQs, please complete a Support Request .
