What about privacy and HIPAA?

The Connected Backup/PC software sends and stores data in an encrypted, archived format that is not accessible to users who do not possess the encryption key and password for the account that backed up the data. We employ strict policies on releasing this secure information.

No software is HIPAA compliant. Iron Mountain makes their software as secure as possible by allowing the ability to password protect your Agents (Connected Backup/PC client software), keeping audit trails of activity, and having industry-leading security standards. It is the responsibility of the customer to ensure that proper security is installed and used by the end user.

If a subpoena is issued, Iron Mountain's attorney's will review the subpoena. If Iron Mountain''s legal team determines it is valid, data will be supplied on a CD/DVD encrypted. Instructions and a decryption key will be provided.

IMPORTANT: If your question is not answered in the FAQs, please complete a Support Request .